Payment is required for all procedures and surgery
Payment can be made by the individual, or on their behalf by another source (i.e. an Insurer or ACC). If you have not been given sufficient information regarding any costs and payments required, please discuss these with your surgeon or their practice nurse.
It is important that you have made your arrangements for the funding of your surgery/procedure prior to admission.
Paying personally
If you are paying personally for your surgery, you will be responsible for the payment of accounts after you are discharged. There are usually three accounts – one from the hospital, one from the surgeon and one from the anaesthetist. If you are required to make a prepayment prior to your surgery you will have been advised of this by either your surgeon, their practice nurse or the hospital.
Health insurance
If you have health insurance you need to contact your health insurer to obtain prior approval from the insurer. They are likely to require cost approximations in order to proceed with this. Your insurance will confirm with you if they will accept you for cover and if there is any shortfall that you will be responsible for – you will receive written confirmation of this from the insurer. The amount covered will depend on your policy type with the insurer. In most instances, you will be required to submit three accounts (hospital, surgeon and anaesthetist) with a claim form to your insurance company who will pay us directly. The insurance company will advise you if there is a shortfall that you will be required to pay to us directly. You will also receive an account from us showing the amount your insurance company has paid to the hospital and the balance left owing by you to us.
Southern Cross Healthcare
If you are with Southern Cross Healthcare, some procedures are covered by an affiliated provider contract they have negotiated with us. Your surgeon will have told you if this applies to you and what you need to do to action this. In order for the application to be completed between the hospital and Southern Cross Healthcare on your behalf, we will need your Southern Cross Membership number. Depending on your policy there may be some cost that you are responsible for. You will be advised of this amount by your insurance company and the hospital. Any shortfall/co-payment/excess needs to be paid on admission to the hospital.
ACC
If you are covered by the Accident Compensation Corporation you will have received a letter of approval from them for the specific surgery/procedure.
Public hospital booking
If your surgery has been booked with us by a public hospital the costs will be covered by the hospital that arranged your admission.
- Payments can be made by direct credit, EFTPOS and all major credit cards. We also accept credit card payments over the phone.
- From 1 August 2023 there is a 2% surcharge on all credit card charges. AMEX credit cards are not accepted.